January 2010 Archives

January 25, 2010
Ensuring a sucessfull contact center deployment Great post from InsideCTI. Fascinatingly low numbers on success of Contact Center projects. Thankfully I've had a string of successful ones, wouldn't have guessed the numbers were that low. But agree with all the major points... except maybe take the... MORE...
Posted by choppen5 at 09:20 PM

January 17, 2010
Google Nexus for the Contact Center Interesting article about the value of call centers for support. Google support for Nexus is mostly forum based. Apple I happen to know relies on Genesys and has a heavy call center presence. Amazon, has a call center, and the... MORE...
Posted by choppen5 at 09:24 AM