May 27, 2008
This article is interesting, detailing the use of Knoa for Siebel end user performance monitoring at Knoa. It mentions 20,000 Siebel seats. This conflicts with an earlier post, which shows SugarCRM replacing Siebel at BT. As one commenter notes on, the SugarCRM deal probably isn't the replacement of Siebel, more like additional seats.