January 25, 2010

Ensuring a sucessfull contact center deployment

Great post from InsideCTI. Fascinatingly low numbers on success of Contact Center projects. Thankfully I've had a string of successful ones, wouldn't have guessed the numbers were that low. But agree with all the major points... except maybe take the PBX out of it if you can.

Posted by choppen5 at 09:20 PM