December 2007 Archives
December 18, 2007
IVRs compatible with Genesys
IVR - Interactive Voice Response. Sometimes refered to as Voice Response Unit or VRU. Traditionally is used for the automated portion of the phone call, where the caller selects menu options. "Interactive" because the system takes caller input, often in...
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Posted by choppen5 at 09:33 AM
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December 04, 2007
No Such Thing as CRM
No such thing as CRM? What the hell have I been doing for the last 10 years ?? And this isn't the first time the question has been asked....
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Posted by choppen5 at 09:30 PM
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