January 2009 Archives

January 15, 2009
Facebook Connect vs LinkedIn disconnect The Facebook Connect API is well documented, and pretty open, and destined to be sucessful. It is a pretty viable option for adding users authentication to your website. But it is consumer facing. I'd like users to be able to... MORE...
Posted by choppen5 at 04:29 PM | TrackBack (0)


January 14, 2009
How to annoy your customers Why are phone tree's/IVRs so annoying? I spend a lot of time analyzing and implementing phone systems for customers. But a end user perspective can often refresh your thinking. A co-worker raised a great series of points as he was... MORE...
Posted by choppen5 at 04:20 PM | TrackBack (0)


January 13, 2009
How to loose a billion. Or was that 20 Billion? One thing you don't want to read about your computer system in the news: It failed so seriously that the Medicare won't even deal with you, and the federal government sanctions your entire company, like WellPoint. Some info here, pointing... MORE...
Posted by choppen5 at 08:30 PM | TrackBack (0)


January 03, 2009
Siebel Loyalty powers Alaska Air Alaska Air, a VA2 customer, has implemented some interesting features for notifying customers of impending outages and in some cases automatic travel vouchers. Sounds like the syste was put to the test recently with all the bad weather up in... MORE...
Posted by choppen5 at 08:57 PM | TrackBack (0)