January 17, 2004
End user experience monitoring
In the news release, there is a particularily pertinent quote: "Quality of user experience is gradually replacing traditional, more technical parameters for service level management as the dominant barometer of IT success," said Dennis Drogseth, vice president, Enterprise Management Associates
In many respects this is true. What most administrators want out of a monitoring tool is something that will let them know when a end user is having troubles. Simulating end user interactions for Siebel was a domain initially owned by Mercury Interactive, and Empirix (a relative newcomer) and now Quest.