April 26, 2008

Sugar CRM replaces Siebel?

Interesting article from CNET about a SugarCRM deal at BT . BT has downloaded and installed VA2 for Siebel, so I know they were a fairly large Siebel customer. I would be surprised if a new deal in purchasing SugarCRM is a rip-and-replace deal. More likely it is an augmentation of existing systems? It would be nice to see some comments from BT or others familar with deal.

I have heard from othe SugarCRM customers that they really like the software, compared to Siebel particularily.

Posted by choppen5 at 09:18 AM


From what I hear it is not a replacement. BT had major difficulties implementing Siebel for ther mid size business customers so they went on for another vendor.

Posted by: DL-1 on April 28, 2008 12:33 PM

Interestings DL-1. Good news for Sugar at anyrate.

Posted by: Choppen5 on May 2, 2008 8:29 PM
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