April 26, 2008
Sugar CRM replaces Siebel?
Interesting article from CNET about a SugarCRM deal at BT . BT has downloaded and installed VA2 for Siebel, so I know they were a fairly large Siebel customer. I would be surprised if a new deal in purchasing SugarCRM is a rip-and-replace deal. More likely it is an augmentation of existing systems? It would be nice to see some comments from BT or others familar with deal.
I have heard from othe SugarCRM customers that they really like the software, compared to Siebel particularily.